SAFETY & ACCESS has been accredited with the nationally recognised quality mark for organisations which provide support to individuals to make learning and work more accessible – the matrix Standard.
SAFETY & ACCESS gained accreditation to the matrix Standard in SIX months, during which time the organisation undertook major reviews of internal procedures and customer feedback.
SAFETY & ACCESS has many clients in the UK and internationally and it wanted to ensure that these were receiving the best information, advice and guidance possible. The organisation decided that the matrix Standard, amongst other things, would help it to achieve this.
Rick Statham, Joint Managing Director. Says; The team has put a lot of work into achieving the matrix standard and we have found great benefits from the process of actually looking objectively at the information and service we provide and how our clients perceive us. I am extremely proud to say that during the assessment the feedback received by the auditor from our clients was extremely positive. We now have the challenge of continually reviewing and improving our services across the board.
About the matrix Standard:
- The matrix Standard is the national quality mark for all organisations delivering information, advice and guidance services.
- The matrix Standard is highly adaptable to a range of organisational settings, regardless of size or sector, including further/higher education establishments, training providers and voluntary/community organisations.